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You can issue a refund for returned goods by:
- Directly initiating a refund for an Invoice; or
- Creating a Credit Note.
Directly initiating a refund for an Invoice
Whenever your customer returns your goods, you don’t necessarily have to create a Credit Note and apply it to the invoices that are created in the future. You can also record a refund for the return of goods. In order to do that, kindly follow the below mentioned steps:
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.3″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.3″ _module_preset=”default”][et_pb_image src=”https://www.zoho.com/invoice/kb/images/credits/create-credit-note.gif” _builder_version=”4.9.3″ _module_preset=”default”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.3″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.3″ _module_preset=”default”][et_pb_text _builder_version=”4.9.3″ _module_preset=”default” custom_padding=”||0px|||”]- Go to the Invoices section on the left side bar.
- Select the invoice for which you would like to record a refund.
- Click on the More drop-down in the invoice and select the Create Credit Note option and hit the Save button on the following page.
- A Credit Note will be created for the invoice amount.
- Click on the More drop-down and select the Refund option.
- Enter the amount and choose a payment method.
- Click on the Save button to record the refund
Creating a Credit Note
A refund for goods returned to you by the customer can be issued in the form of a Credit Note. You can create a Credit Note for the invoice you wish to refund and apply it to the invoices that are created in the future.
When a customer partially or fully returns the goods you’ve supplied to him,
- Go to the Invoices section on the left sidebar and open the corresponding invoice that represents this transaction.
- Click on More – Create Credit Note.
- Under item details, specify the exact quantity that has been returned, and create the Credit Note.
- You can apply this Create Note to the invoices that you create in the future.
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